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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about safe mode in relation to add-ins?

A) It is a setting that must be enabled at the interface level.
B) It allows an agent desktop to log in to the application with local add-in files.
C) It allows an agent desktop to log in to the application without any add-ins.
D) It is a profile setting that must be enabled for a profile.
E) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

2. Which three statements are true about headers of custom process models?

A) They contain the version number of the PHP script.
B) They list only the events that are supported by the code implementation.
C) The header section is always commented.
D) The header section needs to be uncommented during testing.
E) They contain standard objects only.
F) They contain all possible events with the objects.
G) The/QDntain the version number of the Connect Common Object Model.

3. Which two components can be edited in a standard report?

A) Report headings
B) Non-selectable filters
C) Graphs
D) Permissions
E) Column headings
F) Schedules

4. Which four statements are true about incident rules?

A) A catch-all rule has no impact on incident rules.
B) Incident rules should have one rule state.
C) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
D) All incident rules should have an action to transit from the initial state to another state.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) A catch-all escalation action has no impact on incident rules.
G) Incident rules should have a minimum of two rule states.

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

Solutions: