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Facebook Certified Community Manager Sample Questions:

1. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Review data for insights into high-performing content in the community.
B) Survey community members for their most frequently asked questions about content themes.
C) Ask community members to share their most memorable community posts.
D) Research popular content themes that may be relevant to the community.

2. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create a poll in the community to ask whether new guiding principles should be introduced
B) Ask the members who go against group rules to explain themselves in the comments
C) Use the decline with feedback tool to remind people of the group rules they have violated
D) Create and schedule content to reinforce the guiding principles of the community

3. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Add useful posts to a topic tag dedicated to frequently asked questions
C) Create a frequently asked questions learning unit
D) Ask members to tag an admin every time someone asks a repetitive question
E) Pin a post as an announcement in the group

4. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Remove the comment with the appropriate rule and explain possible disciplinary actions.
B) Reach out privately to the member to ask if responses from the team are unclear.
C) Block the member from the group to avoid the subject.
D) Invite other members to clarify that the question has been answered.

5. An established Facebook group has more than 1 million members. The community managers decide to register it as a nonprofit organization. To organize more events, they will leverage the community to help with charity events. They receive positive organizational support from their community, but the group needs a more sustainable revenue model.
Which two tactics should the community managers use to set up a sustainable funding model for their nonprofit organization? (Choose 2)

A) Create a Facebook Page and organize events using the paid events functionality
B) Claim a membership fee for current members of the Facebook group
C) Prepare materials for influencers that highlight recent community impact
D) Create a Facebook Page and use the fundraising tool to share the fundraisers with the community

Solutions: