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Avaya Oceana® Solution Support Sample Questions:

1. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Application Enablement Services
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Session Manager

2. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Email Snap-In and Omnichannel DB
B) UCM Spaces, UAC, and Agent Workspaces
C) UAC and Omnichannel DB
D) UAC, Agent Workspaces and Omnichannel

3. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
B) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
C) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
D) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
E) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) Each cluster
B) OCP cluster
C) UAC cluster
D) Common Component cluster

5. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
D) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

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