HP HP2-H86 exam dumps : HP Managed Print Specialist Select 2019

  • Exam Code: HP2-H86
  • Exam Name: HP Managed Print Specialist Select 2019
  • Updated: Aug 04, 2026     Q & A: 30 Questions and Answers

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HP HP2-H86 Exam Syllabus Topics:

SectionObjectives
Security and Optimization- Cost control and efficiency
  • 1. Workflow optimization
    • 2. Cost reduction strategies in MPS
      - Print security fundamentals
      • 1. Device security considerations
        • 2. Document and data protection in print environments
          Sales and Customer Engagement- Solution selling approach
          • 1. Positioning HP MPS solutions
            • 2. Identifying customer requirements
              - Account management
              • 1. Customer retention and expansion
                • 2. Lifecycle account strategy
                  Solutions and Services- Implementation and deployment
                  • 1. Customer onboarding processes
                    • 2. Service delivery lifecycle
                      - HP print solutions portfolio
                      • 1. Managed print services offerings
                        • 2. Device and fleet management solutions
                          Managed Print Services Overview- HP Managed Print Services concepts
                          • 1. MPS value proposition and business outcomes
                            • 2. Print fleet optimization concepts
                              - Assessment and discovery
                              • 1. Customer print environment assessment
                                • 2. Cost and usage analysis

                                  HP Managed Print Specialist Select 2019 Sample Questions:

                                  1. What is the goal of the fleet development plan?

                                  A) to have a completely centralized set of printers in a print room for easy management and lower TCO
                                  B) to solve customer pain points
                                  C) to have a balanced approach of LaserJet devices only (some centralized, some decentralized) for everyone to have access to a printer
                                  D) to move the customer from old printers to new ones and lock them in a 3-5 year contract


                                  2. A customer makes the following claim:
                                  My older devices have worked great for many years.
                                  How should you respond?

                                  A) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
                                  B) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
                                  C) Explain the disadvantages of old devices and the advantages of new devices.
                                  D) Explain both the advantages of old devices and the advantages of new devices.


                                  3. If you are attempting to decrease cost through optimization, what is one change that needs to be managed?

                                  A) training of two employees from each department
                                  B) tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
                                  C) a significant cultural change and buy-in from the CEO/owner
                                  D) separate print/copy/fax budgets


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: B

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