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Salesforce Certified Slack Consultant Sample Questions:

1. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.
B) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
C) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
D) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.

2. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
B) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
C) Copy and paste the text of the help center into your training channel and pin the post.
D) Post answers to the questions in the #slack-help channel with an @here mention.

3. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
B) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
C) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
D) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.

4. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Channel strategy
B) Governance
C) Discovery
D) Grid design

5. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
B) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
C) Schedule of Creameri Ice Cream Co. deliveries and expected delays
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction

Solutions: