Oracle 1Z1-1064 exam dumps : Oracle Engagement Cloud 2019 Implementations Essentials

  • Exam Code: 1Z1-1064
  • Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
  • Updated: Oct 08, 2026     Q & A: 76 Questions and Answers

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About Oracle 1Z1-1064 Exam

Stuck on a difficult topic at midnight? The PracticeTorrent team behind its 1Z1-1064 collection is reachable when problems arise. Pair that with 76 practice questions carrying verified answers, and preparation for the Oracle Engagement Cloud 2019 Implementations Essentials exam stops being a solo struggle.

Oracle 1Z1-1064 Exam Syllabus Topics:

SectionWeightObjectives
Knowledge Management & Omnichannel15%- Agent notifications configuration
- Omnichannel communication setup
- Knowledge management enablement
Engagement Cloud Setup & Customization15%- Functional Setup Manager (FSM) usage
- Enable Engagement Cloud features
- Service Catalog configuration
- Customization mechanisms
Digital Customer Service (DCS)20%- DCS security and roles
- Deploy and customize DCS application
- Themes, templates, and pages
- DCS architecture and components
Service Request Management20%- SR creation and handling setup
- SR assignment mapping
- Common SR processing activities
- SR category configuration
Communication & Integration15%- Inbound and outbound email setup
- Integration architecture overview
- Email templates and notifications
- CTI integration and configuration
Entitlements & Security15%- Entitlement concepts: coverage and milestones
- Roles, privileges, and access control
- Engagement Cloud security model

1Z1-1064 Exam Questions — Answered

Three full versions of the 76 practice questions for the Oracle Engagement Cloud 2019 Implementations Essentials exam, all in one moderately priced package: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

The passing score for the Oracle Engagement Cloud 2019 Implementations Essentials exam is 68%, and registration runs USD 245. Retakes mean paying again, so it pays to check your readiness first — the PracticeTorrent engines show your level honestly before you book.

Oracle recommends these training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:

Combine the official training with the 76 practice questions from PracticeTorrent — the questions reveal how well the training actually settled.

The Oracle Engagement Cloud 2019 Implementations Essentials exam gives you 105 minutes to answer 60. Time management is part of the test — rehearse with the timed mode in the PracticeTorrent Desktop Test Engine until pacing becomes automatic.

Yes, under written conditions. Take the Oracle Engagement Cloud 2019 Implementations Essentials exam within 60 days of purchase, and if you do not pass, PracticeTorrent refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support.

The 1Z1-1064 exam is an official Oracle certification exam covering the Oracle Engagement Cloud 2019 Implementations Essentials syllabus detailed above. It counts toward these credentials: Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional. As the certification grows more important in its field, the exam stays demanding — which is exactly why structured practice matters. PracticeTorrent prepares you with 76 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Online proctored or in-person at Pearson VUE test centers Sign up for the Oracle Engagement Cloud 2019 Implementations Essentials exam through these official channels:

Booked? Your PracticeTorrent practice questions arrive by email within 1 minute, so the countdown to exam day can start immediately.

No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications Since policies evolve, confirm the current requirements on the official Oracle exam page before scheduling.

The official Oracle Engagement Cloud 2019 Implementations Essentials outline defines 6 content domains. The three heaviest are Communication & Integration (15%), Digital Customer Service (DCS) (20%), and Knowledge Management & Omnichannel (15%). The full list is in the topics section above, and the 76 practice questions at PracticeTorrent cover each domain.

Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:

Question #1

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

  • A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  • B. Make them available to employees and agents via My Knowledge.
  • C. Make them available externally to customers via My Digital Customer Service (DCS).
  • D. Make them available internally to agents as part of the Service Request Knowledge Panel.
  • E. Make them available to external users by giving them access to the internal "My Knowledge" page.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Question #2

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

  • A. Incoming messages have a custom filter.
  • B. Incorrect configuration of the inbound profile option:
    SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
  • C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
  • D. The configured frequency to retrieve emails is too long.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

  • A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
  • B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
  • C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
  • D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Digital Customer Service application configuration settings in json.cfg include which four options?

  • A. Service request links
  • B. Default communication preferences
  • C. Product and category filtering
  • D. Knowledge management language locales
  • E. Default timezone
  • F. Knowledge management article links
  • G. Default notification preferences
  • H. Default chat channel preferences
Reveal Solution  Discussion  0

Correct Answer: A,C,D,F  🗳️

Question #5

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

  • A. Configure an analytics report showing milestones in warning status.
  • B. Create standard text to be posted to the message thread.
  • C. Specify the warning threshold for the milestone in the standard coverages.
  • D. Add an extension column to the milestone object to hold the warning threshold value.
  • E. Configure the email template to be used for notification.
  • F. Configure an object workflow action to send the email when the milestone status changes to warning.
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

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