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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Customer Session Record
C) Agent Activity Record
D) Agent Session Record

2. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Verify that the Webex Contact Center channels are associated.
B) Review the Webex Contact Center Queues configuration.
C) Review the Webex Contact Center Analyzer that checks the call logs.
D) Review the Webex Contact Center Flows configuration.

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is no or invalid Text-to-Speech Message.
B) Cisco Cloud Text to Speech engine is unavailable.
C) There is a codec mismatch.
D) The audio file is missing.

4. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) SIP normalization scripts
B) CAC and adaptive video resolution
C) H.323 gatekeeper zones
D) Static RTP pinning

5. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) Python
B) JavaScript
C) Typescript
D) Rust
E) Go

Solutions: