Avaya 3175T Value Pack (Frequently Bought Together)

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Avaya 3175T Exam Syllabus Topics:

Avaya APDS Avaya Breeze Online Test Sample Questions:

1. Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)

A) Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
B) ..................................................... name to the employee receiving the call
C) If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
D) Using Text-to-Speech, the caller is provided with verbal options to select a meeting
E) A page informs the called party that a call is waiting at the Park Extension directory number

2. The Engagement Development Platform (EDP) can provide some Avaya-developed snap-in.
Match the snap-in with its description. (This question read as the reference)

3. Which method or methods support serial calls and serial forking of calls by allowing one participant to be replaced with a different participant on the same call?

A) Collaboration Bus Methods
B) Flexible Call Leg Control Method
C) Create Conference Methods
D) Media Control Methods

4. Avaya Breeze offers a free trial. This allows a customer/partner to use Avaya Breeze TM on a non-production system.
Which statement correctly describes the free Avaya Breeze trial offer?

A) The Avaya Breeze TM Trial offer includes 25 named user licenses and is for 30 days
B) The Avaya Breeze TM Trial offer includes 100 named user licenses and is good for 30 days.
C) The Avaya Breeze TM Trial offer includes 50 named user licenses and is good
D) The Avaya Breeze TM Trial offer includes 50 named user licenses and is good for 60 days

5. Which Snap-in stores a customer's journey history allowing the customer to make subsequent calls without having to repeat any of the history?

A) Engagement Assistant Snap-in
B) Smart Caller ID Snap-in
C) Context Store Snap-in
D) Work Assignment Snap-in

Solutions: