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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms adm
C) CMS-Supervisor
D) cms svc

2. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) List trace variables
B) list usage variable
C) display variables
D) Monitor variables

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS will not collect data if the link to the CMS is down.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS holds data longer than CMS

4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /var/adm/messages
B) /cms/install/logdir/adminlog
C) /var/log/cms_nstall.log
D) /cms/install/canfig.sog
E) /tmp/install.log

5. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Vector
B) Skill
C) Agent
D) Split

Solutions: