Cisco 642-165 exam dumps : Unified Communications Contact Center Express Implementation(UCCX)

  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Updated: Aug 24, 2026     Q & A: 186 Questions and Answers

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Cisco 642-165 Exam Syllabus Topics:

SectionWeightObjectives
Call Routing and Scripting25%- Cisco Unified CCX Editor usage
- Application triggers and call flow logic
- Script creation, editing, and debugging
Resource Management15%- Agents, teams, and skill groups
- Resource assignment and selection criteria
- Contact Service Queues (CSQs)
Monitoring, Reporting and Troubleshooting8%- Log analysis and alarm management
- Real-time and historical reporting
- Common issues and resolution
Initial Configuration and Setup20%- Application Administration (AppAdmin) access
- Database, LDAP, and network configuration
- Licensing and feature activation
Features and Subsystems12%- Email, chat, and outbound dialer subsystems
- CTI integration and JTAPI configuration
- IVR, prompt management, and recordings
UCCX Architecture and Deployment20%- System components and software architecture
- Server deployment and virtualization requirements
- Integration with CUCM and other Cisco platforms

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