Nortel 920-166 exam dumps : NCSS-Contact Center Multimedia Ris.6.0

  • Exam Code: 920-166
  • Exam Name: NCSS-Contact Center Multimedia Ris.6.0
  • Updated: Jul 31, 2026     Q & A: 62 Questions and Answers

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Nortel 920-166 Exam Syllabus Topics:

SectionObjectives
Topic 1: Multimedia Contact Handling- Interaction types
  • 1. Voice and blended interactions
    • 2. Chat session management
      • 3. Email routing and handling
        Topic 2: Installation and Configuration- Configuration management
        • 1. Agent configuration
          • 2. Skill-based routing configuration
            - Deployment setup
            • 1. Prerequisites and environment setup
              • 2. Core system installation steps
                Topic 3: Administration and Maintenance- System administration
                • 1. System monitoring and logs
                  • 2. User and role management
                    - Maintenance tasks
                    • 1. Backup and restore procedures
                      • 2. Software updates and patches
                        Topic 4: Contact Center Multimedia Architecture- System components overview
                        • 1. Server and client components
                          • 2. Multimedia routing architecture
                            Topic 5: Troubleshooting and Optimization- Optimization techniques
                            • 1. Load balancing strategies
                              • 2. System tuning
                                - Common issues
                                • 1. Routing failures and misconfigurations
                                  • 2. Performance bottlenecks

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