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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Aussage zum Emergency Change Advisory Board (ECAB) ist CORRECT?

A) Das ECAB berücksichtigt jede Änderungsanforderung mit hoher Priorität
B) Das ECAB wird für Notstandsänderungen verwendet, bei denen möglicherweise keine Zeit zum Aufrufen eines vollständigen CAB vorhanden ist
C) Zu den Aufgaben des ECAB gehört die Überprüfung abgeschlossener Notfalländerungen
D) Den Vorsitz im ECAB führt der IT-Direktor

2. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?

A) Eine ungeplante Unterbrechung eines IT-Service
B) Die unbekannte Ursache eines oder mehrerer Vorfälle
C) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
D) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems

3. Welche der folgenden Ziele verfolgt das Lieferantenmanagement?
1. Verhandlung und Vereinbarung von Verträgen
2. Aktualisierung der Lieferanten- und Vertragsdatenbank
3. Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4. Verwaltung der Beziehungen zu internen Lieferanten

A) nur 2, 3 und 4
B) nur 1, 3 und 4
C) Keine der oben genannten
D) nur 1, 2 und 3

4. Prüfen, Handeln und Planen sind drei Phasen des Deming-Zyklus. Welches ist das vierte?

A) Tu es
B) Implementieren
C) Messen
D) Durchführen

5. Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?

A) Aushandlung und Vereinbarung von Service Level Agreements
B) Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.
C) Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
D) Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene

Solutions: