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BBPSD Customer Service Sample Questions:

1. Organisations need to gather information from customers if:

A) They are likely to return again.
B) They are not likely to return again.
C) They are regular customers.
D) All of the above.

2. A concentrated targeting strategy is used when a product or service has:

A) Not been differentiated in the market place.
B) Been selected for a product with more than one customer segment.
C) More marketing resources allocated to it.
D) Been specially developed for a particular market segment.

3. A person who has the skills to deal effectively in customer facing roles is known as a:

A) A marketing specialist.
B) Customer service professional.
C) A trained salesperson.
D) A service employee.

4. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) Trustworthy.
B) Time bound.
C) Tested.
D) Time.

5. When dealing with Internal customers you must:

A) Apply the same level of service as external customers receive.
B) Check they have authority to purchase.
C) Ensure that you obtain payment details.
D) Make sure you have dealt with external customers first.

Solutions: