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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Case co-ownership using Super User access
B) Sharing Map and custom permission set
C) Sharing Set
D) OWD and Apex Sharing

2. No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A) Create a custom permission set for Public access.
B) Create a custom profile for Public access.
C) Select "Public" organization-wide default for the article type at the org level.
D) Select "Visible in Public Knowledge Base" at the article level.

3. DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

A) Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
B) Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
C) Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
D) Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

4. Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A) The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
B) The Record Detail component is a custom component and was not configured correctly
C) The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
D) The Record Detail component will only show record details for the Case object.

5. Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

A) Register the Experience Cloud site as an Identity Provider in SAML settings.
B) Create a Connected App with custom attributes before configuring SAML settings.
C) Use thesite login URL as an endpoint where SAML assertion is made.
D) Create a Visualforce page that receives and validates the SAML assertion.

Solutions: