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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Configuration level
B) Customer level
C) Service level
D) Corporate level

2. Which one of the following is NOT an aim of the change management process?

A) To ensure that changes are recorded and evaluated
B) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
C) To ensure the impact of changes are understood
D) To deliver and manage IT services at agreed levels to business users

3. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that information in the service catalogue is consistent with information in the service portfolio
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that service level agreements are maintained
D) Ensuring that all operational services are recorded in the service catalogue

4. Which one of the following activities does application management perform?

A) Agreeing the service levels for the service supported by the application
B) Deciding who the vendor of the storage devices will be
C) Defining where the vendor of an application should be located
D) Ensuring that the required functionality is available to achieve the required business outcome

5. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

Solutions: