HP HP0-M22 exam dumps : Implementing HP Service Manager Software

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Jul 22, 2026     Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Optimization10%- Error diagnosis
- Performance tuning
Configuration and Customization25%- Data management
  • 1. Custom fields and dictionaries
    • 2. Global variables and lists
      • 3. Database schema
        - Process configuration
        • 1. Form layout
          • 2. Workflow design
            Architecture, Installation and Deployment25%- Installation and upgrade
            • 1. Client deployment
              • 2. Server installation
                • 3. Database setup
                  - System architecture
                  • 1. Port and firewall requirements
                    • 2. Network topology
                      Administration, Maintenance and Reporting24%- Reporting and integration
                      • 1. Crystal Reports
                        • 2. Decision Center
                          - System administration
                          • 1. User and role management
                            • 2. Backup and recovery
                              Fundamental HP Service Manager Technologies and Methodologies8%- Integration methods
                              • 1. Web Services
                                • 2. Connect-It
                                  • 3. LDAP
                                    - Client types and features
                                    • 1. Windows client
                                      • 2. Web client
                                        - Server components and functions
                                        • 1. Application server
                                          • 2. Web server
                                            • 3. RDBMS server
                                              HP Service Manager Processes and Modules8%- Tailoring and engine components
                                              • 1. Approval engine
                                                • 2. Notification engine
                                                  • 3. Security configuration
                                                    - ITIL-aligned processes
                                                    • 1. Service level management
                                                      • 2. Release management
                                                        • 3. Problem management
                                                          • 4. Incident management
                                                            • 5. Change management

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