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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover multiple pieces of equipment with one service level.
B) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
C) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with one service level.

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Care Pack Services
B) HP Accidental Damage Protection
C) HP Custom Contractual Services
D) HP Standard Contractual Services

3. Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A) Installation
B) Asset Tagging
C) Tracking and Recovery Services
D) Defective Media Retention

4. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer requires project management to deploy personal systems.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer has established security policies and procedures.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer has a high volume of sensitive data to protect.

5. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Protection
B) Cost savings
C) Simplification
D) Trusted vendor
E) Security

Solutions: