EXIN ITIL Deutsch Value Pack (Frequently Bought Together)

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches Leitprinzip befasst sich IN ERSTER LINIE mit dem Umsatz und Wachstum des Verbrauchers?

A) Iterativer Fortschritt mit Feedback
B) Optimieren und automatisieren
C) Fokus auf Wert
D) Halten Sie es einfach und praktisch

2. Was wird am wahrscheinlichsten als Serviceanfrage behandelt?

A) Eine Notfalländerung zum Anwenden eines Sicherheitspatches
B) Die Implementierung eines Workarounds
C) Bereitstellung eines virtuellen Servers für ein Entwicklungsteam
D) Verwalten einer Dienstunterbrechung

3. Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?

A) Aktivierung ändern
B) Vorfallmanagement
C) Kontinuierliche Verbesserung
D) Problemmanagement

4. Welche Aufgaben sollten durch das „Service Request Management“ bearbeitet werden?

A) Eine Anfrage zur Bereitstellung eines Laptops
B) Eine Anfrage zur Änderung eines Ziels in einer Service-Level-Vereinbarung
C) Eine Anfrage zur Implementierung eines Sicherheitspatches
D) Eine Anfrage zur Behebung eines Fehlers in einem Dienst

5. Welche Aussage zu Standardänderungen ist RICHTIG?

A) Die Änderung kann bei Bedarf mit weniger Tests implementiert werden
B) Bei jeder Implementierung der Änderung sollte eine vollständige Bewertung durchgeführt werden
C) Jedem Änderungstyp sollte die entsprechende Änderungsautorität zugewiesen werden
D) Die Änderung erfordert keine zusätzliche Autorisierung

Solutions: