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Pegasystems PEGAPCSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 85V1 Sample Questions:

Question 1

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
B. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
C. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
D. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.

Question 2

How do you route an assignment so that any available member of the department can perform the task?

A. Route the assignment to the admin user ID.
B. Route the assignment separately to all members.
C. Route the assignment to a work list.
D. Route the assignment to a work queue.

Question 3

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

A. Summarize the manager name column.
B. Group the manager name column.
C. Group the case ID column.
D. Summarize the case ID column.

Question 4

A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address. How do you configure this requirement?

A. Add a case-wide optional process to the case workflow to perform the address change.
B. Add a button to each assignment to present the customer with a form to submit a new address.
C. Add an alternate stage to the case life cycle to change the address.
D. Add a case-wide optional action to the workflow for the address submission.

Question 5

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

A. Place the updated rules into a new ruleset and include the new ruleset in a new application.
B. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.
C. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.
D. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

Solutions: