Nokia SDM_2002001040 exam dumps : SDM Certification - CARE

  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
  • Updated: Sep 01, 2026     Q & A: 121 Questions and Answers

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Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Service Delivery Operations- Operational workflows and service assurance processes
- End-to-end service lifecycle management
SDM Overview and CARE Framework- CARE model principles and objectives in service delivery
- Introduction to Nokia Service Delivery Management concepts
Customer Experience and CARE Practices- Customer support processes and escalation handling
- Service quality and performance measurement
Tools and Platforms in SDM- Nokia SDM toolchain overview
- Monitoring, reporting, and service analytics

Nokia SDM Certification - CARE Sample Questions:

Question 1

The Care Plan should be updated:

A. Only after each contract change.
B. At least once per year.
C. On customer request only.
D. After each change to Care setup described.


Question 2

What is the GIC code for SWM?

A. G7409.
B. G7405.
C. G7402.
D. G7407.


Question 3

What Care SW service should be sold with every new SW sales?

A. Life Extender (LE).
B. Launch Support.
C. Software Maintenance (SWM).
D. SW Change Mass provisioning.


Question 4

Variable costs:

A. vary according to an index.
B. vary with the volume of production.
C. is an efficiency ratio.
D. are same as OPEX costs.


Question 5

When we receive payment for a customer invoice, what financial statement is affected?

A. Profit & Loss and Cash Flow statements.
B. The Profit & Loss statement only.
C. Balance Sheet statement only.
D. Both the Profit & Loss statement and the Balance Sheet.


Solutions:

Question 1
Answer: D
Question 2
Answer: C
Question 3
Answer: C
Question 4
Answer: B
Question 5
Answer: C

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