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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 BitLinux server with2GB of memory
B) 32Bit Windows XP with 2 GB of memory
C) 32 bit Windows 2008 R2 server with 2 GB of memory
D) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
E) 64 Bit Windows 2008 R2 server with 4 GB of memory

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Two
B) Four
C) Three
D) One

3. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Dial Plan Range
B) ACCCM Location(s), CM and the Organization Chart
C) ACCCM Supervisor, Administrator and users
D) Active Directory Logins

4. To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?

A) NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
B) Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings>
C) NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
D) NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings>

5. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
B) The Database Port is setto 1433.
C) The login ID for the Web Service was not configured correctly.
D) The Web Service URL was not configured correctly.

Solutions: