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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the defined Gates in the NSN Sales Work Flow?

A) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
B) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
C) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
D) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.

2. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
B) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
C) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
D) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.

3. What BEST describes Work Order Management?

A) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
B) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
C) Receive the work order request and assign, On completion, create work order report.
D) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.

4. Which is the correct description of Fault Localisation?

A) Provides the real-time monitoring and management of alarms for network elements and infrastructure.
B) Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.
C) Fault rectification management and control instances as well as checking alarms and priorities.
D) Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.

5. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
B) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
C) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
D) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.

Solutions: