Nov-2025 C_THINK1_02 Study Material, Preparation Guide and PDF Download
Free C_THINK1_02 Certification Sample Questions with Online Practice Test
NEW QUESTION # 14
What data points are required to derive "How might we" questions? Note: There are 2 correct answers to this question.
- A. User types, need, and insight
- B. User, need, and insight.
- C. Persona, pain point and reason why
- D. Need, motivation, and design challenge
Answer: A,B
Explanation:
"How might we" (HMW) questions are a key tool in Design Thinking for framing challenges in a way that inspires creative solutions. These questions are derived from a deep understanding of users, their needs, and the insights gained during the Empathy and Synthesis phases.
* Option A: User types, need, and insightThis is correct. HMW questions are formulated based on specific user types, their identified needs, and the insights uncovered during research. This ensures that the questions are grounded in real user contexts.
* Option B: Persona, pain point and reason whyThis is incorrect. While personas and pain points are important, the formulation of HMW questions specifically requires focusing on needs and insights rather than just pain points or reasons.
* Option C: User, need, and insight.This is correct. This option aligns perfectly with the framework for creating HMW questions. It emphasizes the importance of understanding the user, their needs, and the insights derived from research.
* Option D: Need, motivation, and design challengeThis is incorrect. While motivation and design challenges are relevant, HMW questions are specifically crafted around users, their needs, and insights to ensure they inspire actionable and innovative solutions.
NEW QUESTION # 15
Design Thinking implies an emotional journey. How do participants typically feel during synthesis? Note:
There are 2 correct answers to this question.
- A. Innovative
- B. Excited
- C. Frustrated
- D. Confused
Answer: C,D
Explanation:
The synthesis phase in SAP Design Thinking can be an emotionally challenging journey for participants as they transition from gathering data to making sense of it. Here's why the correct answers are A and C:
* Frustrated (A):Synthesis often involves grappling with large amounts of unstructured data, conflicting insights, or unclear patterns. Participants may feel frustrated when struggling to connect the dots or identify meaningful insights. SAP acknowledges this emotional aspect and encourages teams to persist through the discomfort to uncover valuable opportunities.
* Confused (C):The complexity of synthesizing diverse perspectives and data points can lead to confusion. Participants may feel overwhelmed by the ambiguity and uncertainty of the process. SAP emphasizes that confusion is a natural part of the creative process and often precedes breakthrough insights.
Incorrect Options:
* B. Innovative:While innovation may emerge later, the synthesis phase is more about analysis and sense-making than generating new ideas.
* D. Excited:Excitement typically arises during ideation or validation phases when solutions start taking shape, not during the challenging synthesis phase.
NEW QUESTION # 16
After presenting the workshop challenge to the teams, they question whether the challenge is really a challenge and believe that they already know the solution. As a coach, how do you manage this situation? Note: There is 1 correct answer to this question.
- A. Skip the scoping exercise and proceed directly to research
- B. Let them outline their solutions and convince them that their solutions do not fit to the challenge.
- C. Let them outline their solutions and prioritize the best solution
- D. Explain the purpose and importance of a deep understanding the problem
Answer: D
NEW QUESTION # 17
What are techniques for reframing a design challenge? Note: There is 1 correct answer to this question.
- A. Storytelling.
- B. Using casual mapping
- C. Using 2-by-2 axis mapping
- D. Brainstorming key expressions
Answer: D
NEW QUESTION # 18
What do you brainstorm during charretting? Note: There are 3 correct answers to this question.
- A. Users and context
- B. Solutions
- C. Scoping techniques.
- D. Ideas for prototyping
- E. Issues and insights
Answer: A,B,E
NEW QUESTION # 19
A workshop that you coached resulted in some paper-based sketches and low-fidelity prototypes of a software application user interface. Why would you recommend the creation of mock-ups and visual simulations as a good way to drive the workshop results forward towards implementation? Note: There are 3 correct Answers to this question.
- A. A mock-up transforms user stories into backlog items.
- B. A mock-up further unleashes creativity through visualization.
- C. A mock-up removes ambiguity and gives further security in terms of feasibility.
- D. A mock-up prevents non-participants from misinterpreting the results.
- E. A mock-up is a good way to manage "wild ideas" during prototyping.
Answer: B,C,D
NEW QUESTION # 20
This phase focuses on early, fast, cheap testing to strengthen ideas and ensure that the design team is on the right path toward meeting the demands of the people for whom they are designing.
Note: There are 1 correct answers to this question.
- A. Onsite interviews
- B. Phone interviews
- C. Multiple choice based interviews
- D. Implementation
Answer: D
NEW QUESTION # 21
Why is desirability the starting point when it comes to a successful idea?
Note: There are1 correct answers to this question.
- A. Because its not about building a new product and service and then searching for customers. It's about going to the customers first, determining their needs, and then creating something to meet their needs.
- B. As a design thinker, the problems you are trying to solve are rarely your own-they are those of a particular group of people; in order to design for them, you must gain empathy for who they are and what is importantto them.
Answer: A
NEW QUESTION # 22
You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.
- A. To identify common topics and understand the meaning of interview results
- B. To crystallize key user types, needs, and insights from interview stories
- C. To identify interview results that lie outside of the problem space
- D. To frame the potential solution space of the challenge
Answer: A,B
NEW QUESTION # 23
What is the goal of the prototyping phase? Note; There are 2 correct answers to this question.
- A. To fail early.
- B. To fill the backlog for bug tracking
- C. To create a fist user experience
- D. To create as many ideas as possible
Answer: A,C
NEW QUESTION # 24
Of the 3 maincriteria for a successful idea - feasibility, viability, and desirability - which is th e starting point?
Note: There are 1 correct answers to this question.
- A. Differentiability
- B. Viability
- C. Feasibility
- D. Desirability
Answer: D
NEW QUESTION # 25
What are the objectives of the ideation phase? Note: There are 2 correct answers to this question.
- A. Prioritize ideas
- B. Generate as many ideas as possible.
- C. Validate ideas with users
- D. Iterate from solution to problem space.
Answer: A,B
Explanation:
Theideation phaseis a critical stage in the SAP Design Thinking methodology, where the focus shifts from understanding the problem (discovery phase) to generating and refining potential solutions. Below is a detailed explanation of the correct answers and why they align with the objectives of this phase:
* Definition:The ideation phase encourages divergent thinking, which involves brainstorming a large number of ideas without filtering or critiquing them initially.
* Why it's an objective:
* The goal is to explore a wide range of possibilities and ensure that no potential solution is overlooked.
* By generating a high volume of ideas, the team increases the likelihood of discovering innovative and creative solutions.
* SAP Design Thinking methodology emphasizes the importance of quantity over quality during this stage, as it fosters creativity and opens up new avenues for exploration.
NEW QUESTION # 26
Use your_____________________________data as a basis for coming up with ideas.
Note: There are 1 correct answers to this question.
- A. Exportation
- B. Observation
- C. creation
- D. Latent Needs
Answer: B
NEW QUESTION # 27
How many building blocks are defined in the business model canvas? Note: There is 1 correct answer to this question.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
TheBusiness Model Canvas (BMC)is a strategic management tool used to visualize, design, and innovate business models. It is widely referenced in SAP Design Thinking methodology as a way to align teams around a shared understanding of a business model. Below is a detailed explanation of the Business Model Canvas and its building blocks.
What is the Business Model Canvas?
The Business Model Canvas is a one-page framework that provides a holistic view of a business model. It consists ofnine building blocksthat cover the key areas of a business, including value proposition, customer segments, revenue streams, and more. These building blocks are interconnected and help teams analyze and refine their business models effectively.
The Nine Building Blocks of the Business Model Canvas
According to SAP Design Thinking methodology and the original framework developed by Alexander Osterwalder, the nine building blocks are:
* Customer Segments: Identifies the different groups of people or organizations that the business aims to serve.
* Value Propositions: Describes the unique value or benefits the product/service offers to the customer segments.
* Channels: Outlines how the business delivers its value proposition to customers (e.g., through physical stores, online platforms, etc.).
* Customer Relationships: Defines the type of relationship the business establishes with each customer segment (e.g., personal assistance, self-service, etc.).
* Revenue Streams: Lists the sources of income generated from each customer segment.
* Key Resources: Identifies the most important assets required to make the business model work (e.g., human resources, technology, etc.).
* Key Activities: Specifies the critical actions the business must take to operate successfully.
* Key Partnerships: Highlights the network of suppliers, partners, and alliances that support the business.
* Cost Structure: Breaks down the major costs involved in operating the business model.
Why is the Number of Building Blocks Important?
The nine building blocks are designed to provide a comprehensive yet concise overview of a business model.
Each block plays a specific role in ensuring that all aspects of the business are considered, from customer needs to operational requirements. This structured approach ensures that no critical element is overlooked during the design or innovation process.
SAP Design Thinking Reference
In SAP's Design Thinking methodology, the Business Model Canvas is often used during the"Ideate"and
"Test"phases. It helps teams align on the business context of their solutions and ensures that ideas are feasible, viable, and desirable. The nine building blocks provide a common language for cross-functional teams to collaborate effectively.
Why Not the Other Options?
* A. 7: This is incorrect because the Business Model Canvas explicitly defines nine building blocks.
Seven would omit critical components like Key Partnerships or Cost Structure.
* B. 8: This is also incorrect for the same reason. Eight would leave out one essential building block, leading to an incomplete analysis.
* C. 10: While some variations or extensions of the Business Model Canvas exist, the original and widely accepted version includes exactly nine building blocks.
Conclusion
The correct number of building blocks defined in the Business Model Canvas is9. This answer is verified as accurate based on both the original framework by Alexander Osterwalder and its application in SAP Design Thinking methodology.
By adhering strictly to SAP's Design Thinking principles, this answer is comprehensive and verified.
NEW QUESTION # 28
Referring to the Blue Ocean Strategy, what are elements of the REICC technique? Note: There are 3 correct Answers to this question.
- A. Combine
- B. Increase
- C. Enhance
- D. Reduce
- E. Consume
Answer: A,B,D
NEW QUESTION # 29
Design thinking does not see failure as a threat as long as it happens early and is used as a springboard for further learning - in other words "_________________".
Note: There are 1 correct answers to this question.
- A. Fear of Failure
- B. Funky prototyping
- C. Iterate ideation phase
- D. Fail early to succeed sooner
Answer: D
NEW QUESTION # 30
What are key principles that a design team should follow when validating a prototype with users? Note: There are 2 correct answers to this question.
- A. Let the prototype do the talking
- B. Be open for new ideas and insights
- C. Present the prototype factually
- D. Focus on the positive aspects of your prototype.
Answer: A,B
Explanation:
Validating prototypes with users is a critical step in SAP Design Thinking, ensuring that solutions meet user needs and expectations. Here's why the correct answers are A and B:
* Be open for new ideas and insights (A):During validation, teams should remain receptive to feedback and unexpected insights. SAP emphasizes the importance of staying open-minded to uncover unmet needs or alternative perspectives that can enhance the solution.
* Let the prototype do the talking (B):Instead of explaining every detail of the prototype, allow users to interact with it and share their thoughts. SAP highlights that this approach ensures unbiased feedback and reveals how users naturally engage with the solution.
Incorrect Options:
* C. Present the prototype factually:While clarity is important, presenting the prototype factually can lead to over-explanation, which may influence user feedback.
* D. Focus on the positive aspects of your prototype:Focusing only on the positives can prevent teams from identifying weaknesses or areas for improvement. SAP encourages balanced feedback to refine the solution effectively.
NEW QUESTION # 31
Wo first adopted Design Thinking for business context? Note: There is 1 correct answer to this question.
- A. Hasso Plattner
- B. Steve Jobs
- C. Michael Porter
- D. David Kelley.
Answer: D
NEW QUESTION # 32
What is the goal of including extreme users in the 360° research? Note: There are 2 correct Answers to this question.
- A. To reduce the workload for the research
- B. To make interviews more exciting for the researcher
- C. To provide interesting insights
- D. To include a diverse set of users
Answer: C,D
NEW QUESTION # 33
What are the dimensions of observation?
Note: There are 3 correct answers to this question.
- A. Activity - a set of related acts people do
- B. Space - the physical place
- C. Actor - the people involved
- D. Confidence- It also helps you learn about what they need
Answer: A,B,C
NEW QUESTION # 34
One of the most common interviewing mistakes.
Note: There are 1 correct answers to this question.
- A. In the data section
- B. Seeking validation for your ideas
- C. In the header section
- D. In the comments section
Answer: B
NEW QUESTION # 35
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