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HRCI Associate Professional in Human Resources Sample Questions:

1. An HR professional has been assigned to communicate specific policies and procedures to line managers on how to deal with employee grievances. Which of the following HR roles does this task represent?
Response:

A) Control
B) Evaluation
C) Service
D) Advisory

2. Employee wellness programs are
Response:

A) A good idea because they can reduce employee rates of illness
B) A bad idea because they discriminate against disabled workers
C) A bad idea because the physical stress may cause heart attacks

3. Steve is the HR director for a crane operations company. He just got a phone call from one of his field supervisors with tragic news. One of their units has collapsed, and their operator is in the hospital with serious injuries.
What should Steve do with that information?
Response:

A) Steve should immediately call the hospital to be sure all the insurance information is on file for their employee.
B) Steve should call the crane operator's spouse to let her know about the tragedy.
C) He should notify the Occupational Safety and Health Administration about the accident and the injuries.
D) He should notify the Crane Safety Institute of America to be sure they are able to add this accident to its database.

4. When an employee complains about unfair treatment by the supervisor:
Response:

A) It should always be investigated as possible illegal discrimination.
B) HR should suspend the supervisor for at least 2 days.
C) The CEO should be notified that a lawsuit is not far behind.
D) The HR department should soothe the emotional complaint and encourage the employee to go back to work and pay no attention to the treatment.

5. A statement that describes what the organization does and its customer base is a:
Response:

A) Lofty statement
B) Statement of position
C) Mission statement
D) Vision statement

Solutions: