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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) PDF
B) PowerPoint
C) Excel (XLSX)
D) HTML

2. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) False
B) True

3. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Higher outcome success rate
B) Agent downtime metrics
C) Reduced call abandonment rate
D) Increase in wait time

4. What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

A) Agents are working less
B) More efficient agent routing
C) Higher routing error rates
D) Reduced queue depth

5. What is the purpose of visitor attributes in GPE?
Response:

A) Store wrap-up codes
B) Identify CRM integration errors
C) Describe and group visitor behavior
D) Control voicemail storage

Solutions: