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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A) Use an Admin API to manage and approve apps automatically.
B) Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C) Turn on app approvals, and have users individually request to install each app.
D) Pre-approve daily productivity apps, and restrict apps that are not commonly used.

2. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
B) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
C) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
D) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

3. Your organization is in the process of determining its Slack Enterprise Grid design.
The latest draft proposal is a multi-workspace design that includes:
* Focused workspaces for each major business function,
* Global and Social workspaces where all organization members will be added,
* Separate workspaces for each major external partner.
You need to evaluate the current proposal and communicate potential issues to the team leading the Enterprise Grid design and launch.
What is the most relevant issue to communicate to the team about the challenges of the current proposal?

A) It creates challenges related to context switch and scalability in your Enterprise Grid.
B) It presents challenges from both admin control and user management perspectives.
C) It presents issues from a Slack Connect security perspective.
D) It has high risk of notification and message noise compared to a single workspace design.

4. You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A) Create a new Social workspace, and move the relevant channels to that workspace.
B) Create a new Social workspace, and make all the channels multi-workspace.
C) Delete or consolidate some of the social channels since there are too many.
D) Delete social channels that have been inactive for more than 90 days.

5. You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A) Ask your Slack Champions to model the behavior, and encourage others to post in channels.
B) Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
C) Send a company-wide email asking members to use Slack channels for collaboration.
D) Create default channels, so that employees have more options in the channels they can use for collaboration.
E) Turn off the ability for users to create channels, so they can collaborate only in the existing channels.

Solutions: