Novell 050-658 exam dumps : Service and support

  • Exam Code: 050-658
  • Exam Name: Service and support
  • Updated: Jul 28, 2026     Q & A: 174 Questions and Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service and Support Processes- Documentation
  • 1. Record problems and resolutions
  • 2. Maintain support logs
- Customer Communication
  • 1. Provide post-resolution assistance
  • 2. Explain problems and solutions to users
Topic 2: Network and System Support- Workstation Support
  • 1. Client configuration issues
  • 2. Hardware and software diagnostics
- Network Services
  • 1. Application connectivity issues
  • 2. Printing services troubleshooting
  • 3. NetWare network services
Topic 3: Troubleshooting Methodology- Problem Resolution
  • 1. Verify the solution
  • 2. Confirm that the issue does not recur
  • 3. Eliminate potential causes systematically
- Problem Identification and Analysis
  • 1. Assess and define the problem
  • 2. Collect user and system information
  • 3. Identify possible causes

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