Oracle 1Z0-1038-20 exam dumps : Oracle Service Center 2020 Implementation Essentials

  • Exam Code: 1Z0-1038-20
  • Exam Name: Oracle Service Center 2020 Implementation Essentials
  • Updated: Oct 09, 2026     Q & A: 73 Questions and Answers

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About Oracle 1Z0-1038-20 Exam

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Oracle 1Z0-1038-20 Exam Syllabus Topics:

SectionObjectives
Customer and Agent Processes- Interaction and communication setup
  • 1. Agent assistance and guided processes
    • 2. Standard text, variables, and templates
      • 3. Chat, cobrowse, and advanced routing configuration
        • 4. Mailboxes, email handling, and messaging
          - Business rules and automation
          • 1. Outreach, feedback, and reporting processes
            • 2. Workflows and SLA configuration
              • 3. Business rules and enhanced business rules
                B2C Service Products and Services- Service Console Core Features and Setup
                • 1. Core business objects overview
                  • 2. Navigation, permissions, and user accounts configuration
                    • 3. Configuration settings and Element Manager import/export
                      • 4. Initial setup of Service Console
                        Service Console Extensions- Add-ins and extensions
                        • 1. Workspace and UI customization
                          • 2. Configure add-ins for Service Console
                            User Interface and Administration- UI and system administration
                            • 1. Browser UI workspace configuration
                              • 2. User interface processes and navigation
                                • 3. International data handling

                                  Oracle 1Z0-1038-20 Exam: Your Questions, Straight Answers

                                  Oracle Service Center 2020 Implementation Essentials is an official Oracle exam, catalogued under the code 1Z0-1038-20. Passing it earns you the Oracle Service Center 2020 Implementation Essentials certification at the Professional level. It also connects with Oracle Cross-Channel Contact Center Cloud Certification. The credential carries the vendor's authority, which is why it keeps opening doors for the people who hold it.

                                  Yes, and for every version. PracticeTorrent provides free demos of the Oracle Service Center 2020 Implementation Essentials material so you can compare the PDF, SOFT, and online formats before deciding. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.

                                  Oracle Service Center 2020 Implementation Essentials gives you 58 questions inside 85 minutes. Rather than cramming mechanically, rehearse the pace actively: the PracticeTorrent SOFT engine teaches through timed exercises, so flagging, skipping, and returning become reflexes before exam day rather than improvisations during it.

                                  Passing Oracle Service Center 2020 Implementation Essentials requires 62%, and official registration costs $245 USD. Since every retake bills the full $245 USD again, the sensible sequence is practice first, book second. When your PracticeTorrent practice scores clear the requirement across repeated sessions, the exam stops being a gamble.

                                  Recommended: familiarity with Oracle Service Cloud / CX Service concepts and implementation experience

                                  Vendor rules change over time, so confirm the current conditions before registering on the official exam page.

                                  Registration for Oracle Service Center 2020 Implementation Essentials is handled through the official channels below.

                                  When scheduling, note that the exam is delivered Online proctored or test center (Oracle Certification delivery dependent).

                                  Oracle recommends the following training for Oracle Service Center 2020 Implementation Essentials candidates.

                                  Pair any training with the 73 practice questions in the PracticeTorrent 1Z0-1038-20 package; active exercise is what makes learned material retrievable under exam pressure.

                                  A 100% money-back guarantee covers you under stated conditions. Take the Oracle Service Center 2020 Implementation Essentials exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead exchange for two other exam products of equal value, free, keeping the update service on your original purchase.

                                  Delivery is safe and fast: payment runs through a secure environment, files unlock for download at once, and everything is emailed to you within one minute. If nothing arrives within 2 hours, check spam and consult our online service. Installation is unlimited across your computers.

                                  Oracle Service Center 2020 Implementation Essentials is divided into 4 official domains, led by Service Console Extensions, User Interface and Administration, and B2C Service Products and Services. The complete breakdown is above on this page; candidates who study the syllabus first waste the least time later.

                                  Oracle Service Center 2020 Implementation Essentials Sample Questions:

                                  Question #1

                                  You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
                                  What are the two options that you would suggest to streamline this contact center training program?

                                  • A. Custom process model
                                  • B. Intent guide
                                  • C. Agent scripts
                                  • D. Guided assistance
                                  • E. Business rules
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,E  🗳️

                                  Question #2

                                  Which two components can be edited in a standard report?

                                  • A. Report headings
                                  • B. Non-selectable filters
                                  • C. Graphs
                                  • D. Permissions
                                  • E. Column headings
                                  • F. Schedules
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D,F  🗳️

                                  Question #3

                                  Which three statements are true about add-ins?

                                  • A. They always run locally to access local data.
                                  • B. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
                                  • C. They always run locally on the machines on which the desktop application runs.
                                  • D. They can be designed to create visual components and not perform any integrations.
                                  • E. They can be added to the Custom Portal area of Oracle Service Cloud.
                                  • F. They are the visual areas of Oracle Service Cloud Agent Desktop.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,F  🗳️

                                  Question #4

                                  Which six actions initiate the business rules engine to run their configured logic?

                                  • A. A customer updates contact details via the end-user pages.
                                  • B. The rules engine is updated.
                                  • C. An agent runs an incident report.
                                  • D. An administrator compiles the rules engine.
                                  • E. An agent edits contacts, incidents, organizations, or tasks.
                                  • F. An agent edits an opportunity.
                                  • G. A customer adds more information to their incident via the end-user pages.
                                  • H. A customer creates an incident in the end user portal.
                                  • I. An agent creates or edits an answer.
                                  • J. An agent views the rule log.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,D,E,G,I  🗳️

                                  Question #5

                                  You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
                                  What are the two options that you would suggest to streamline this contact center training program?

                                  • A. Custom process model
                                  • B. Intent guide
                                  • C. Agent scripts
                                  • D. Guided assistance
                                  • E. Business rules
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,E  🗳️

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