Avaya 3001 exam dumps : Avaya IP Office Configuration and Maintenance Exam

  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Sep 13, 2026     Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Voice Services and Telephony Features- SIP and trunk configuration
  • 1. PSTN integration basics
    • 2. SIP trunk setup
      - Basic telephony services
      • 1. Voicemail configuration
        • 2. Call handling features
          IP Office System Installation and Configuration- Initial system setup and licensing
          • 1. System configuration basics
            • 2. License management and activation
              - Hardware and platform components
              • 1. Expansion modules and endpoints
                • 2. IP Office control units
                  Maintenance, Troubleshooting, and System Monitoring- System diagnostics
                  • 1. Alarm handling
                    • 2. Log analysis
                      - Backup and restore procedures
                      • 1. System recovery
                        • 2. Configuration backup
                          User, Extension, and Group Management- Hunt groups and call distribution
                          • 1. Group configuration
                            • 2. Call routing logic
                              - User provisioning
                              • 1. Extension assignment
                                • 2. User profiles and rights

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  Question #1

                                  A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

                                  Based on the System Monitor traces shown in the exhibit, what is the problem?

                                  • A. Embedded Voicemail is not running properly.
                                  • B. You need to buy additional licenses.
                                  • C. 20 packets missed means too many packets lost. IP Office stops the call proceeding.
                                  • D. All cards may not be seated correctly.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

                                  • A. System Monitor with ISDN L3 filter options enabled
                                  • B. Debug Manager on DTE port
                                  • C. System Monitor with default filters
                                  • D. SSA Snapshot
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  Which method allows access to the System Status Application?

                                  • A. Select "System Monitor" from "File\Advanced" within the Manager Application
                                  • B. Select "System Status" from "File\Advanced" within the System Monitor Application.
                                  • C. Select "System Status" from "File\Advanced" within the Manager Application.
                                  • D. Select "SSA" from "File\Offline" within the Manager Application.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #4

                                  A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
                                  Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

                                  • A. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
                                  • B. system status snapshot and debug view set to level 9 high trace and voicemail call flow database
                                  • C. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
                                  • D. system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  Which method can be used for upgrading the voice prompts on the Embedded Voicemail?

                                  • A. External File Management in the System Status Application
                                  • B. Embedded Monitoring Management
                                  • C. Embedded File Management in the Manager Application
                                  • D. Voice Wizard in the Manager Application
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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