Avaya 3313 exam dumps : Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

  • Exam Code: 3313
  • Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
  • Updated: Oct 08, 2026     Q & A: 70 Questions and Answers

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About Avaya 3313 Exam

Nobody finds the Avaya Aura® Contact Center Maintenance and Troubleshooting exam effortless, and pretending otherwise helps no one. PracticeTorrent offers something more honest than promises: 70 practice questions with verified answers, a free demo, and a written refund policy tied to your actual result.

Avaya 3313 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Support- System Diagnostics and Problem Resolution
  • 1. Database Connectivity and Analysis
  • 2. Historical Reporting and Configuration Review
  • 3. Firewall and Network Configuration
  • 4. Media Server Troubleshooting
System Maintenance and Upgrades- Upgrade Procedures for SIP-Enabled AACC
  • 1. Software Upgrade Planning
  • 2. Rollback and Recovery
  • 3. Post-Upgrade Validation
  • 4. Upgrade Execution
SIP-Based Avaya Aura Contact Center Architecture- Component Relationships and Interactions in a SIP-Based AACC Solution
  • 1. Session Manager Integration
  • 2. Call Signaling and Media Flow
  • 3. SIP Architecture Components
  • 4. SIP Gateway Functions

3313 Exam — Frequently Asked Questions

The 3313 exam is a Avaya certification exam that validates the skills defined in the Avaya Aura® Contact Center Maintenance and Troubleshooting syllabus above. It forms part of these credential paths: ACSS - Avaya Aura® Contact Center. In an economy where certified skills carry growing weight, this credential is one of the clearest ways to demonstrate professional capability in 2026. PracticeTorrent prepares you with 70 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Avaya recommends the following training for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam:

    Follow the training with repeated self-testing — the 70 practice questions from PracticeTorrent let you rehearse each topic as often as needed until it holds.

    The written refund policy applies: take the Avaya Aura® Contact Center Maintenance and Troubleshooting exam within 60 days of purchase, and if you do not pass, PracticeTorrent refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. You may instead exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.

    Avaya publishes current scoring and fee information; confirm both on the official site before you register.

    Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). Register for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam via these official channels:

      Once booked, your PracticeTorrent practice questions — delivered within 1 minute of purchase — let preparation begin the same day.

      Three versions of the 70 practice questions for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows whose simulation test reproduces the real exam atmosphere — repeatable as many times as you like, with two practice modes and offline access; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, and 24/7 online after-sales service.

      Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. Requirements are revised from time to time, so verify the latest on the official Avaya exam page before scheduling.

      Check the official Avaya exam page for the current question count, duration, and delivery format.

      Per the official outline, the Avaya Aura® Contact Center Maintenance and Troubleshooting exam covers 3 domains, led by System Maintenance and Upgrades, Troubleshooting and Support, and SIP-Based Avaya Aura Contact Center Architecture. The complete list appears in the topics section above; the 70 practice questions at PracticeTorrent span every domain.

      Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:

      Question #1

      Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

      • A. Windows Event Viewer\Windows Logs\Applications
      • B. Windows Event Viewer\Applications and Services Logs
      • C. Windows Event Viewer\Windows Logs\System
      • D. Windows Event Viewer\Windows Logs\Security
      • E. Windows Event Viewer\Performance\Logs
      Reveal Solution  Discussion  0

      Correct Answer: B  🗳️

      Question #2

      The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
      Which three statements regarding the Call by-Call report are true? (Choose three.)

      • A. The Call-by-Call report can include several reporting intervals.
      • B. You can enable Call-by-Call statistics for reports on a per application basis.
      • C. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
      • D. If a call is queued and an announcement is played, the event will be included in the event column.
      Reveal Solution  Discussion  0

      Correct Answer: A,B,D  🗳️

      Question #3

      Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
      (Choose two.)

      • A. CCMS_SGM_SipMessages
      • B. 11S Access logs
      • C. CCMS_ASM
      • D. AAMS Sip message logs
      Reveal Solution  Discussion  0

      Correct Answer: A,D  🗳️

      Question #4

      When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

      • A. New
      • B. Closed
      • C. Waiting
      • D. Oldest
      • E. Abandoned
      Reveal Solution  Discussion  0

      Correct Answer: A,C,E  🗳️

      Question #5

      A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
      When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

      • A. The call is removed from the utility and from the Real Time Display Report.
      • B. The call is removed from the Real-Time Display Report and the call is disconnected.
      • C. The call is removed from the utility but will remain on the Real-Time Display Report
      • D. The call is disconnected and you must refresh the Real-Time Display Report.
      Reveal Solution  Discussion  0

      Correct Answer: C  🗳️

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