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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
B) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

2. At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

A) After user acceptance testing is complete.
B) After a new user is added to production.
C) After each major release to production.
D) After each push from the partial data sandbox.

3. A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A) Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
B) Allows agents to more easily access customer data to better support customers when they call in
C) Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
D) Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents

4. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
B) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
D) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

5. Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

A) Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
B) Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
C) Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
D) Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.

Solutions: