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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
B) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
C) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
D) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Invoicing method
B) Coverage indicator
C) Scheduling relevant
D) Processing type

3. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Business role
D) Employee

4. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Opportunities
B) Vendors
C) Service requests
D) Social media profiles
E) Van stock

5. Which field identifies a ticket as relevant for a field service scenario?

A) Requires Work
B) Organization
C) Leverage indicators
D) Processing Type

Solutions: