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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You need to identify the data dependencies for the migration template
B) The template structure is predefined an CANNOT be changed.
C) You can upload the data only once.
D) There is a template available for each object that allows tool-supported migration
E) You do NOT need to know the definitions of each of the fields

2. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using start / stop buttons
B) Automatically using background jobs
C) Manually using service entry screen
D) Manually using time entry screen

3. Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A) Campaign
B) Ticket
C) Activity
D) Promotion

4. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Pricing status
B) Invoicing status
C) Total price
D) Transfer status
E) External ID

5. Which of the following elements is optional when you configure a service level?

A) Priority ticket
B) Net labor time
C) alert when overdue
D) type of service

Solutions: