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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?

A) Term Grades with Contact
B) Course Connections with Academic Program
C) Program Enrollment with Contact
D) Education History with Account

2. The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?

A) Power of Us Hub
B) Trailblazer Community
C) Trailhead
D) Salesforce Einstein

3. Staff want to maximize the value of their Education Cloud org and CRM Analytics. They need a dashboard that tracks metrics, such as application status, the total number of applications, and how those totals compare to the previous period.
What should the consultant do?

A) Create a custom dashboard.
B) Leverage the Admissions Insights dashboard.
C) Leverage the Advisor Insights dashboard.

4. The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?

A) Email Studio and Salesforce Inbox
B) Account Engagement and Salesforce Engage
C) Account Engagement and Salesforce Inbox

5. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Salesforce Identity
B) Digital Engagement
C) Service Cloud
D) Einstein Next Best Action

Solutions: