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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

What should remain constant within an organization, even when the organizations objectives change?

A. Guiding principles
B. Service offerings
C. Outputs
D. Outcomes

Question 2

What actions does a service desk take for all issues, queries and requests that are reported to them?

A. Initiate, approve, fulfil
B. Schedule, assess, authorize
C. Acknowledge, classify, own
D. Diagnose, investigate, resolve

Question 3

What is included in the purpose of the 'IT asset management' practice?

A. Making new and changed assets available for use
B. Moving assets to live or other environments for testing or staging
C. Providing information on how assets are configured and the relationships between them
D. Supporting decision-making about purchase, re-use, retirement, and disposal of assets

Question 4

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Service level management
B. Service desk
C. Monitoring and event management
D. Relationship management

Question 5

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Service level management
B. Service desk
C. Change enablement
D. Continual improvement

Solutions: