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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

What can be used to determine if a service is 'fit for purpose'?

A. Availability
B. Utility
C. Outcome
D. Warranty

Question 2

Which is an input to the service value system?

A. A model to help meet stakeholders' expectations
B. Recommendations to help an organization in all aspects of its work
C. A need from consumers for new or changed services.
D. The system of directing and controlling an organization

Question 3

Which of the four dimensions focuses on managing data in compliance with industry regulations?

A. Organizations and people
B. Information and technology
C. Value streams and processes
D. Partners and suppliers

Question 4

Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Service level management
B. Service desk
C. Continual improvement
D. Relationship management

Question 5

Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A. Service desk
B. Change enablement
C. Service request management
D. Incident management

Solutions: