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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) サービスレベル管理
B) 変更管理
C) 構成管理
D) インシデント管理

2. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 変更管理
B) 可用性管理
C) インシデント管理
D) 問題管理

3. IT サービス管理システムの主要な内容は何ですか?

A) 文書化された組織および運営構造
B) チケットの記録とフォローアップのみのための体系的なプロセス
C) チケット用のソフトウェア システム
D) 主要業績評価指標 (KPI) を監視するソフトウェア システム

4. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 変更要求 (RFC)
B) 回避策
C) 既知のエラー
D) サービスリクエスト

5. IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?

A) 変更管理
B) リリース管理
C) 資産管理
D) 構成管理

Solutions: