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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
| Ethics and Organizational Responsibility | - Ethical decision making in organizations
- Corporate social responsibility
|
| Communication and Decision Making | - Decision-making models and biases
- Organizational communication processes
|
| Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory)
- Goal setting and performance management
|
| Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts
- Performance evaluation and feedback systems
|
| Teams and Group Dynamics | - Team formation and development stages
- Group decision-making and conflict resolution
|
| Organizational Structure and Culture | - Organizational design and structure types
- Organizational culture and change
|
| Leadership and Management | - Leadership styles and theories
- Power, influence, and authority
|
| Foundations of Organizational Behavior | - Work attitudes and job satisfaction
- Definition and scope of organizational behavior
- Individual behavior in organizations
|
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?
A) Problem-solving teams
B) Virtual teams
C) Production teams
D) Self-managed teams
2. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?
A) Specificity and feedback
B) Challenge and encouragement
C) Specificity and encouragement
D) Direction and challenge
3. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
A) Leader-member relations
B) Position power
C) Task structure
D) Leader-member exchange
4. Which team type takes on many responsibilities of their former supervisors?
A) Self-managed work team
B) Cross-functional team
C) Virtual team
D) Problem-solving team
5. How can an organization transmit its culture to its employees?
A) By influencing the balance of cultural backgrounds of employees
B) By studying employee gripes and complaints
C) By requiring employees to memorize the mission statement
D) By creating and repeating ritualistic activities
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |