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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) Business ROI, data analytics, and customer engagement
B) User desirability, company viability, and deployment stability
C) Distribution channels, capabilities, and potential partners

2. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Decreased length of support calls
B) Increased human takeover rate
C) Increased goal completion rate

3. A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

A) Emphasize critique of proposed ideas.
B) Encourage participants to build on proposed ideas.
C) Explore qualitative assessment of proposed ideas.

4. The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A) Hire an engineer with experience in consumer devices.
B) Perform secondary research on common hardware issues.
C) Conduct an expert interview in consumer device engineering.

5. A strategy designer is working on a future digital commerce vision for Cloud Kicks.
What should the designer focus on when engaging technical stakeholders7

A) Ensure all ideas have buy-in from technical stakeholders.
B) Explore feasibility and opportunities for future innovation.
C) Minimize technical stakeholders' input at this early stage.

Solutions: