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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
B) Share prototypes of different interface directions with 100 people who regularly use their bank's app.
C) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

2. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

A) Explain a complex strategy to varied stakeholders.
B) Bring fun into an otherwise boring project.
C) Generate unexpected ideas and increase empathy.

3. A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

A) Marketing teams do not have the responsibility to drive design challenges.
B) It allows the team to explore solutions without committing to one right away.
C) "Will" assumes the problem can be solved without due diligence.

4. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A) Business ROI, data analytics, and customer engagement
B) User desirability, company viability, and deployment stability
C) Distribution channels, capabilities, and potential partners

5. While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.
Which values-based design principle should be used to reinforce this feedback?

A) Use energy from renewable resources.
B) Focus on creating enduring advantage
C) Create products from recycled materials.

Solutions: