2023 100% Free CIS-ITSM Daily Practice Exam With 431 Questions
CIS-ITSM exam torrent ServiceNow study guide
To prepare for the CIS-ITSM exam, candidates can enroll in ServiceNow training courses, study the ServiceNow documentation, and practice with sample exam questions. The ServiceNow website also offers a comprehensive study guide that covers all the topics that will be tested on the exam. Additionally, candidates can join ServiceNow user groups or attend ServiceNow events to network with other IT professionals and learn about best practices and tips for passing the exam.
The CIS-ITSM certification provides several benefits to the candidates and their organizations. Certified Implementation Specialist - IT Service Management certification validates the candidate's expertise in ITSM best practices and ServiceNow ITSM modules, which can enhance their credibility and career prospects. The certified professionals can also contribute to the successful implementation and maintenance of ITSM solutions in their organizations, leading to improved service delivery and customer satisfaction. The organizations can leverage the certified professionals' skills to optimize their ITSM processes and achieve their business goals.
NEW QUESTION # 104
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these two fields. Which of the following approaches should be used to satisfy this requirement?
- A. Cart options are set using system properties and can not be changed for individual items.
- B. Set 'Use cart Layout ' to false on the Catalog Item and set both 'No Quantity' and 'Omit Price in Cart' to true.
- C. Write a catalog client script for the item and use g_form.setDisplay() to hide each field.
- D. Set both 'No Quantity' and 'Omit Price in Cart' to true on the catalog item.
Answer: B
NEW QUESTION # 105
Recently a Salesforce org's integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?
- A. Create an Inbound Message that, using Flow, can do all of the logic the integration code was doing.
- B. Use the REST API as well as the SOAP API to effectively double the API calls allowed in a 24-hour period.
- C. Write a custom Apex web service that, given an email address, does all of the logic the integration code was doing.
- D. Create several Apex InboundEmailHandlers to accept calls from the third-party system, thus bypassing the API limits.
Answer: D
NEW QUESTION # 106
Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency, Normal, and Standard.
- A. False
- B. True
Answer: B
Explanation:
Explanation
The Change lifecycle is driven by workflows. The workflow conditions are based on the Type of Change.
NEW QUESTION # 107
For each Requested Item, a _________ enables the approval and delivery of that Item.
- A. Work Order
- B. User Criteria
- C. Catalog Item
- D. Workflow
Answer: D
NEW QUESTION # 108
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted.
Which type of object relationship will meet this requirement?
- A. Lookup
- B. Hierarchical
- C. Junction
- D. Master-detail
Answer: D
NEW QUESTION # 109
What can you use to explore the CMDB hierarchy and table definitions?
- A. CMDB Manager
- B. CI Manager
- C. CI Class Manager
- D. CMDB Schema
Answer: C
NEW QUESTION # 110
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?
- A. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
- B. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
- C. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
- D. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
Answer: B
NEW QUESTION # 111
Which of the following CANNOT be performed by public user?
- A. Read Catalog Definition
- B. Read Categories
- C. Read Catalog Tasks
- D. Read Catalog Item
Answer: C
NEW QUESTION # 112
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- B. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z - C. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
- D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
Answer: C
NEW QUESTION # 113
It is recommended to refer to problem states using the values rather than the constants.
- A. False
- B. True
Answer: A
Explanation:
It is recommended to use the constants to maintain consistency.
NEW QUESTION # 114
The Incident Task [incident_task] table is extended from the _________ table.
- A. Incident [incident]
- B. Task [task]
- C. CMDB [cmdb]
- D. Application File [sys_metadata]
Answer: B
Explanation:
Explanation
Incident extends from Task table
Incident Task also extends from Task
NEW QUESTION # 115
Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?
- A. insert (records, false)
- B. Database.insert(records, true)
- C. insert records
- D. Database.insert(records, false)
Answer: D
NEW QUESTION # 116
Which one of the following is NOT included in foundation data?
- A. Companies
- B. Assets
- C. Groups
- D. Locations
Answer: B
Explanation:
Assets are considered configuration items, not foundation data.
NEW QUESTION # 117
Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options
- A. Finished
- B. Canceled
- C. Approved
- D. Paused
- E. Rejected
- F. Completed
- G. Skipped
Answer: A,B,C,E,G
NEW QUESTION # 118
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.
NEW QUESTION # 119
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.
- A. Select Box
- B. Reference
- C. Single Line of Text
- D. Break
Answer: C
Explanation:
Explanation
NEW QUESTION # 120
In the baseline platform configuration, a end-user with no assigned roles can read an Incident when they are
_________.
- A. Opened By or the Configuration Item's business owner
- B. Caller or the Caller's Delegate
- C. Caller, Opened By or on the Watch List
- D. Caller, Opened By or on the Work Notes List
Answer: C
Explanation:
NEW QUESTION # 121
When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.
- A. Splash Page
- B. Interupter
- C. Wizard
- D. Interceptor
Answer: D
NEW QUESTION # 122
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