[Apr-2023] Use Real C_C4H510_21 Dumps - 100% Free C_C4H510_21 Exam Dumps [Q25-Q42]

[Apr-2023] Use Real C_C4H510_21 Dumps - 100% Free C_C4H510_21 Exam Dumps

C_C4H510_21 PDF Dumps Exam Questions – Valid C_C4H510_21 Dumps

SAP C_C4H510_21 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets
Topic 2	Explain Time Recording and Fulfillment in Service Tickets Perform tasks associated with the maintenance of employees
Topic 3	Describe the SAP pre-packaged integration scenarios and optimal project management practices Personalization and Extensibility
Topic 4	Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations Service Elements and Notification
Topic 5	Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud Explain Installed Base & its usage in Service Tickets

 

NEW QUESTION 25
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

• A. Working calendar
• B. Service contract
• C. Maintenance plan
• D. Operating hours

Answer: A,D

 

NEW QUESTION 26
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

• A. Configure SAP Jam as knowledge base.
• B. Create a migration template.
• C. Create a broadcast.
• D. Integrate MindTouch.

Answer: A,D

 

NEW QUESTION 27
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A. Send an e-mail to SAP Cloud Support.
• B. Document an influencer story.
• C. Report a ticket.
• D. Create an incident.

Answer: D

 

NEW QUESTION 28
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

• A. Adaptation
• B. Workflow rules
• C. Code list restriction
• D. Mashup

Answer: A

 

NEW QUESTION 29
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• A. Countries, data workbench, form templates
• B. Countries, workflow rules, integrations
• C. Countries, business processes, business users
• D. Countries, business processes, integrations

Answer: D

 

NEW QUESTION 30
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Maintain the installed base
• B. Maintain number ranges for customers
• C. Purchase a license for the registered product
• D. Scope registered products

Answer: B,D

 

NEW QUESTION 31
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A. Controlling validity of the service catalog
• B. Determining fine-tuning settings
• C. Controlling responsibility
• D. Determining service level assignments
• E. Reporting

Answer: A,D,E

 

NEW QUESTION 32
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A. Adaptation
• B. Workflow rules
• C. Code list restriction
• D. Mashup

Answer: A

 

NEW QUESTION 33
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A. Integrate with MindTouch.
• B. Create knowledge base articles in SAP Service Cloud.
• C. Choose the correct SAP Jam group in the knowledge base configuration settings.
• D. Configure the relevant question in scoping.

Answer: C,D

 

NEW QUESTION 34
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A. Feed
• B. Broadcast
• C. Knowledge Base fine -tuning activity
• D. Solution finder

Answer: A

 

NEW QUESTION 35
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Code list restrictions
• B. Business roles
• C. Field extensions
• D. Territories

Answer: B,D

 

NEW QUESTION 36
When should you use the templates provided in the Data Workbench?

• A. When customer data needs to be loaded quickly
• B. When the Mass Change Account Data tool is used
• C. When there is unstructured legacy data
• D. When data volume is low

Answer: D

 

NEW QUESTION 37
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Maintenance measurement and readings
• B. Scoping attribute set
• C. Maintenance plan
• D. Set up deals

Answer: A,C

 

NEW QUESTION 38
Which data element is used to calculate the warranty start?

• A. Number of months
• B. Warranty duration
• C. Warranty reference date
• D. Service category

Answer: C

 

NEW QUESTION 39
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. The agent is prompted to upsell a warranty to the customer.
• B. The system can be set up so that certain incident categories are not covered.
• C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
• D. Routing rules can be applied to warranties.

Answer: B,C

 

NEW QUESTION 40
Which objects can be used within ticket creation to automatically determine the registered product?

• A. Product
• B. Installed Base
• C. Warranty
• D. Installation Point

Answer: A

 

NEW QUESTION 41
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Maintenance plan
• B. Activity planner
• C. Ticket routing rules
• D. Realignment runs

Answer: A

 

NEW QUESTION 42
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C_C4H510_21 Exam Certification Details:

Level:	Associate
Sample Questions:	SAP C_C4H510_21 Exam Sample Question
Languages:	English
Duration:	180 mins
Exam:	80 questions

 

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