Cisco 820-605 Daily Practice Exam New 2026 Updated 173 Questions
Use Valid 820-605 Exam - Actual Exam Question & Answer
NEW QUESTION # 24
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
- A. late-stage adoption
- B. early-stage adoption
- C. solution renewal
- D. sales proof of concept
Answer: B
NEW QUESTION # 25
What is a technical adoption barrier?
- A. untrained customer user group
- B. underutilization of licenses
- C. customer not measuring product value
- D. lack of integration with other products
Answer: D
NEW QUESTION # 26
A hospital has invested heavily in new solutions including email, knowledge management, identity management, and a unified communications system. The hospital must identify the critical success factors in deploying and integrating these solutions. What advice should the Customer Success Manager provide?
- A. Commission a team of internal experts to manage different vendors.
- B. Ensure effective overall change management, including end-user impact.
- C. Follow industry standards as it relates to each technology domain.
- D. Appoint a single integrator with multidomain expertise to deploy the solutions.
Answer: B
NEW QUESTION # 27
Which sources should be used to uncover customer barriers?
- A. data, health score, intuition
- B. conversation, data, health score
- C. intuition, observation, data
- D. observation, conversation, data
Answer: D
NEW QUESTION # 28
Which list of components of a Customer Success Quarterly Success Review is common?
- A. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
- D. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
Answer: B
Explanation:
The most common components of a Customer Success Quarterly Success Review include the results from the prior quarter, agreed actions that have been completed, benchmarkingwith the market, and confirmation of goals for the next quarter. This approach ensures that the review is focused on measurable outcomes and continuous improvement, aligning with best practices in customer success management
NEW QUESTION # 29
What are two barriers to adoption within an organization? (Choose two.)
- A. centralized IT organization
- B. inadequate knowledge and skills
- C. solution implemented by partner
- D. organizational silos
- E. agile development model
Answer: B,C
NEW QUESTION # 30
Which activity reduces the risk of churn?
- A. lowering the service level
- B. educating on product features
- C. providing a discount on renewal
- D. expanding the customer footprint
Answer: D
Explanation:
Expanding the customer footprint involves increasing the adoption of services or products within the existing customer base. This can lead to a deeper integration of the supplier's offerings into the customer's operations, making the customer more reliant on these services and less likely to churn..
NEW QUESTION # 31
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
- A. Provide break-fix support for technical problems experienced or observed by the customer.
- B. Provide direct and in-depth technical expertise upon customer request.
- C. Provide a detailed cost structure for the management team.
- D. Provide training content to address current and existing barriers.
Answer: B
NEW QUESTION # 32
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. lack of communication
- B. business misalignment
- C. lack of common features
- D. limited telemetry
- E. purchase policy process
Answer: A,B
NEW QUESTION # 33
Why should a customer's success be documented?
- A. to provide expansion opportunities for the sales team
- B. to document roles and responsibilities for project management
- C. to provide awareness of the value achieved by the solution
- D. to establish KPIs that measure success
Answer: C
Explanation:
Documenting a customer's success is crucial for providing awareness of the value achieved by the solution. This documentation helps in recognizing the benefits and outcomes that the customer has realized through the solution, which is essential for validating the investment and encouraging continued engagement
NEW QUESTION # 34
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
- A. technical
- B. operational
- C. business
- D. data
Answer: C
Explanation:
The barrier that the Customer Success Manager must overcome when upper managementquestions the renewal of the solution subscription is a business barrier. Despite the progress made by the Network Security Staff in using the solution, the CSM needs to demonstrate the business value and ROI of the solution to the upper management to justify the renewal2.
NEW QUESTION # 35
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
- A. moments of success when the customer acknowledges progress
- B. green health scores over intermittent time periods
- C. results that are not measurable
- D. successful contract renewal
- E. continuing results based on unexpected value
Answer: A,D
NEW QUESTION # 36
Which list of components of a Customer Success Quarterly Success Review is common?
- A. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- B. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- C. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
- D. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
Answer: D
NEW QUESTION # 37
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- B. It provides the opportunity to address any changes in the customer's experience or actions around the solution
- C. Understanding your customer's health directly enables renewals
- D. It gives the customer valuable insight so they can automatically renew critical on time
Answer: B
NEW QUESTION # 38
Refer to the exhibit.
What is the concern for a Customer Success Manager within this task of the RACI matrix?
- A. Too many people are responsible, which leaves no clear leader.
- B. Lack of sufficient expertise with minimal consulting stakeholders engaged.
- C. It is difficult to get a consensus or agreement with the number of roles accountable.
- D. Running the risk of under communicating with too few stakeholders involved.
Answer: A
Explanation:
The concern for a Customer Success Manager within this task of the RACI matrix is that having too many people responsible can lead to confusion and a lack of clear leadership. In a RACI matrix, it is best practice to have only one person accountable for a task to ensure clear ownership and accountability. Multiple people marked as accountable could result in a diffusion of responsibility and inefficiency. References: The RACI matrix is a tool used to clarify roles and responsibilities in project management. It is important to have clear, singular accountability for each task to ensure effective execution and decision-making.
NEW QUESTION # 39
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Onboard
- B. Implement
- C. Use
- D. Adopt
Answer: A
Explanation:
According to the Blackbelt training: Onboarding activities include delivering a customer kickoff to validate the expected outcomes of that purchase and beginning to build the Success Plan.
NEW QUESTION # 40
What is the desired outcome for a Customer Success Manager to achieve for a customer?
- A. providing the organization with a level of oversight of customer spending so the customer has budget visibility
- B. facilitating the adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business
- C. removing barriers so the customer achieves the fastest time to value possible from the purchased solution
- D. maintaining software and hardware contracts so the customer maintains up-to-date versions of their products
Answer: C
Explanation:
The desired outcome for a Customer Success Manager (CSM) to achieve for a customer is removing barriers so the customer achieves the fastest time to value possible from the purchased solution. This aligns with the CSM's role in ensuring that customers can quickly and effectively realize the value of their investment, which is critical in a subscription-based economy where ongoing customer satisfaction is essential for retention and continued revenue streams. The CSM's focus is on facilitating customer adoption and usage, identifying and overcoming adoption barriers, and helping customers achieve their business outcomes efficiently.
References:
*Cisco's official page on Customer Success Manager certification1.
*Cisco Learning Network's article on Cisco Customer Success Manager Specialist2.
NEW QUESTION # 41
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
- A. network utilization, number of meetings user initiated, number of users
- B. number of users registered, service logs, number of users
- C. number of users registered, bandwidth utilization, number of training sessions user joined
- D. number of users registered, number of meetings user initiated, number of meetings user joined
Answer: D
Explanation:
The critical reports for the meeting with the Director of IT Policy and Governance to address the CIO's dissatisfaction would include the number of users registered, the number of meetings user initiated, and the number of meetings user joined. These reports will provide insights into user engagement and utilization of the collaboration solution5.
NEW QUESTION # 42
......
Test Engine to Practice 820-605 Test Questions: https://actual4test.practicetorrent.com/820-605-practice-exam-torrent.html