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Best Quality Salesforce Field-Service-Consultant Exam Questions
Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is an essential certification for individuals looking to enhance their career profile as Salesforce consultants. Salesforce Certified Field Service Consultant certification exam is aimed at validating an individual's capability to deliver robust and comprehensive field service solutions that meet the company's requirements. As a respected industry certification, the Salesforce Field-Service-Consultant certification offers professionals enhanced employment opportunities, reputation in the profession, and potential for increased earnings.
NEW QUESTION # 68
Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?
- A. Products to Accounts
- B. Assets to Products
- C. Work Orders to Products
- D. Work Orders to Assets
Answer: D
Explanation:
Explanation
Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_assets.htm&type=5
NEW QUESTION # 69
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- B. Create a New Task linked to the Contact and assign to a Sales Rep.
- C. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
- D. Create a custom Visualforce page to create a new Opportunity.
Answer: C
NEW QUESTION # 70
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Opportunity to Create Work Order
- B. Quick Action on Work Order to Create Opportunity
- C. Quick Action on Opportunity to Create Work Order Line Item
- D. Quick Action on Work Order Line Items to Create Opportunity
Answer: B
NEW QUESTION # 71
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- B. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- C. Create an Approval Process from the Service Appointment for the customer's Authorization.
- D. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
Answer: D
NEW QUESTION # 72
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
- A. Mark the Service Territory's Resources as Required on the Service Appointments.
- B. Include the Resource Availability Work Rule in the Scheduling Policy.
- C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
- D. Include the Match Territory Work Rule in the Scheduling Policy.
Answer: D
NEW QUESTION # 73
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use work types to assign associated articles to work order.
- B. Create a custom Mobile App that syncs articles based on service appointment assignments.
- C. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- D. Write a workflow that associates articles to work orders based on a picklist on the work order.
Answer: A
NEW QUESTION # 74
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component
- B. Creating milestones for word orders requires an entitlement for case
- C. Creating milestones trackers requires a custom lightning component
- D. Creating entitlement for class and work order must be separated
Answer: D
NEW QUESTION # 75
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
Answer: C
Explanation:
Explanation
Frequency is a field on the Maintenance Plan object that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order per month for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container
NEW QUESTION # 76
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Assign a Field Service Mobile License to the user.
- B. Modify the user's Profile.
- C. Modify the user record.
- D. Update Public Group membership.
Answer: B
Explanation:
To provide access to the Salesforce Field Service Mobile App, the user's profile must have the Field Service Mobile permission enabled.Updating Public Group membership, assigning a Field Service Mobile License to the user, or modifying the user record would not grant access to the mobile app. References:https://help.
salesforce.com/s/articleView?id=sf.fs_mobile_app_permissions.htm&type=5
NEW QUESTION # 77
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 20,160 minutes.
- B. Define a generation horizon of 14 days.
- C. Define a generation timeframe of 14 days.
- D. Configure Auto-generate Work Orders to True.
Answer: B
Explanation:
Explanation
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 78
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers
- A. Create the work skills using Setup. Manually as Resources.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION # 79
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?
- A. Fix overlaps
- B. Reschedule appointment
- C. Resource schedule optimization
- D. Fall in schedule
Answer: C
NEW QUESTION # 80
Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?
- A. Create a custom Mobile App that syncs articles based on service appointmentassignments.
- B. Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
- C. Use work types to assign associated articles to work order.
- D. Write a workflow that associates articles to work orders based on a picklist on thework order.
Answer: C
Explanation:
Work types can be used to assign associated articles to work orders, which can be accessed offline by technicians using the Field Service Mobile App. The Salesforce Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom Mobile App that syncs articles based on service appointment assignments is not necessaryand would require additional development and maintenance. Writing a workflow that associates articles to work orders based on a picklist on thework order is not recommended and would not ensure offline access. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5
NEW QUESTION # 81
Which three objects are associated to the Work Type? Choose 3 answers
- A. Products Required
- B. Articles
- C. Skill Requirements
- D. Resources
- E. Service Appointments
Answer: A,B,C
NEW QUESTION # 82
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Technicians with Required Skills
- B. Service Crew
- C. Required Resource
- D. Preferred Resource
Answer: B
Explanation:
This feature should be configured to meet this requirement, as it allows creating a group of service resources that can perform periodic maintenance on complex products together. References:https://help.salesforce.com/s
/articleView?id=sf.fs_crew_management.htm&type=5
NEW QUESTION # 83
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create Resource Absences every day.
- B. Use the Resource Availability Rule.
- C. Create a recurring Service Appointment.
- D. Use appropriate Resource Operating Hours.
Answer: A
NEW QUESTION # 84
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Mini-Page Layouts
- B. Page Layouts
- C. Visualforce Pages
- D. Field Sets
Answer: D
Explanation:
Explanation
Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5
NEW QUESTION # 85
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
- B. create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
- C. create a report chart that summarizes work order line items and add a link to theservice appointment layout.
- D. add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
Answer: A
Explanation:
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://developer.
salesforce.com/docs/atlas.en-us.lightning.meta/lightning/https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_app_extensions.htm&type=5
NEW QUESTION # 86
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Orders with Operating Hours.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Operating Hours for Customer Accounts.
Answer: B
NEW QUESTION # 87
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