Avaya IP Office Implementation : 6402

  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Aug 02, 2026     Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Configuration & Management30%- IP Office Manager and Security Settings
- Short codes, time profiles and call routing
- User profiles, extensions and rights
- Hunt groups, pickup groups and call distribution
Topic 2: Endpoints & Trunks20%- SIP, PRI and analog trunk setup
- Media resources and codec settings
- DHCP, TFTP and phone provisioning
- Digital, IP and SIP telephone configuration
Topic 3: Voicemail & Applications15%- Embedded Voicemail configuration
- VoiceMail Pro installation and setup
- Licensing for advanced features
- Auto Attendant and call flows
Topic 4: Maintenance & Troubleshooting10%- System logs, alarms and debugging tools
- Backup, restore and configuration management
- Common issues and resolution steps
Topic 5: System Architecture & Installation25%- Network configuration and IP addressing
- SD card licensing and system ignition
- Software installation and upgrade procedures
- IP Office 500v2 and Server Edition hardware

Avaya IP Office Implementation Sample Questions:

1. A customer wants to implement the Avaya IP Office solution. They have live analog lines and would like to implement a basic four-port voicemail with an Auto Attendant. They would like to use one X@ Portal for live users. What is the minimum number of servers they will need to accomplish this?

A) 1
B) 4
C) 3
D) 2


2. When manually setting up an IP telephone, which setting represents the IP address of the IP Office?

A) Phonetyp
B) CallSv
C) SwitchSv
D) Filetyp


3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?

A) Enable CLItracking.
B) Add the client CLIinformation to the Incoming Call Route.
C) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D) Add the CLI information to the Account Code.


4. Given the following Short Codes and system settings:

What will happen after a user dials 500?

A) The system will immediately present a wave off tone as thereis a conflict.
B) The system will immediately dial Extn203.
C) The system will waitforadditional digits and timeout if no additional digits are presented.
D) The system willdial Extn 203 after four seconds.


5. Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)

A) NTP
B) TFTP
C) SMTP
D) HTTP


Solutions:

Question # 1
Answer: A
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B,D

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