Genesys GCX-AI-GPE Value Pack (Frequently Bought Together)

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Extra service for one year

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A. PDF
B. PowerPoint
C. Excel (XLSX)
D. HTML

Question 2

An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A. False
B. True

Question 3

Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A. Higher outcome success rate
B. Agent downtime metrics
C. Reduced call abandonment rate
D. Increase in wait time

Question 4

What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

A. Agents are working less
B. More efficient agent routing
C. Higher routing error rates
D. Reduced queue depth

Question 5

What is the purpose of visitor attributes in GPE?
Response:

A. Store wrap-up codes
B. Identify CRM integration errors
C. Describe and group visitor behavior
D. Control voicemail storage

Solutions: