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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. According to HP, what is involved in cross-selling?

A) selling the client a balanced mix of HP MFPs and single function printers
B) selling the client accessories that go with their device to make them more functional
C) selling the client a device that has more features to drive cost savings
D) selling HP printers that can print from both a Macintosh and a PC

2. What is the HP Print Cost Estimator?

A) a free tool that enables HP partners and customers to perform print cost analyses for their own documents before printing
B) an HP internal tool that allows the account manager to train HP partners on cost-per-page calculations
C) a print management solution that monitors HP color printers for cost estimations and reports
D) software sold by HP distributors that allows the creation of supply contracts, including a print cost overview

3. What are the two basic selling methods employed in imaging and printing sales? (Select two.)

A) Transactional
B) Group
C) Try and buy
D) Contractual
E) Commission

4. Which statement is true about initial contacts between a customer and a business?

A) Most initial contacts occur during the day.
B) Most initial contacts occur through documents.
C) Most initial contacts result in a purchase.
D) Most initial contacts are face to face

5. What is the benefit of having toner with a uniform particle size?

A) It is instrumental in producing clear crisp images.
B) It results in more colors
C) You can measure the toner more accurately and put the exact same amount in each cartridge,
D) It is less messy.

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