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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge. What would be your appropriate response?

A) The customer is right - the toner is counterfeit toner.
B) The sealing tape may have been missed during manufacturing.
C) The customer might have a used toner cartridge.
D) Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.

2. Which function are performed by the formatter? (Select Two)

A) generates laser light
B) sends signals to the laser scanner
C) distributes power to other components
D) monitors input from the control panel
E) manages the printer memory

3. After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A) Verify you have configured the new memory size properly in configuration/setup.
B) Verify that the memory modules are correct for this printer.
C) Ensure the customer's software application has the proper drivers installed to support the new memory.
D) Test for a faulty power source by moving the printer to another AC outlet.

4. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Ask the customer if they have been using supported media in Tray 1.
B) Ask the customer to open the right door to see if there is a paper jam.
C) Determine if the product has a c-path or an repair the jam accordingly.
D) Check the User Guide or Service Manual for information on clearing the jam.

5. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Image Diagnostic test
B) Self Test/Configuration page
C) Engine test
D) Half-Self test

Solutions: