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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A. By assessing and comparing investment proposals for the services that the organization offers to its consumers
B. By using the concept of a minimum viable product to establish the technical and environment architecture
C. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
D. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app

Question 2

An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A. Cost of delay
B. Return on Investment (ROI)
C. A/B testing
D. Minimum viable products

Question 3

An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?

A. It helps the team to prioritize backlog items
B. It helps the team to document customer requirements
C. It provides the business case needed to gain funding for the team
D. It provides the governance needed for the team to operate

Question 4

An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?

A. Service design
B. Deployment management
C. Service validation and testing
D. Relationship management

Question 5

An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?

A. Interoperability
B. Observability
C. Modularity
D. Portability

Solutions: