ITIL Foundation Certification - IT Service Management : ITIL-Foundation

  • Exam Code: ITIL-Foundation
  • Exam Name: ITIL Foundation Certification - IT Service Management
  • Updated: Oct 10, 2026     Q & A: 325 Questions and Answers

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About ITIL ITIL-Foundation Exam

The online version of the ITIL Foundation Certification - IT Service Management engine is the most flexible option: it simulates the real test with intelligent functions and places no limit on installation devices, so 325 practice questions travel with you.

ITIL ITIL-Foundation Exam Syllabus Topics:

SectionWeightObjectives
The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Partners and Suppliers
  • 2. Value Streams and Processes
  • 3. Information and Technology
  • 4. Organizations and People
The ITIL Service Value System15%- Service Value System Components
  • 1. Service Value Chain
  • 2. Continual Improvement
  • 3. Governance
  • 4. Guiding Principles
  • 5. Practices
The Service Value Chain17%- Value Chain Activities
  • 1. Obtain/Build
  • 2. Deliver and Support
  • 3. Design and Transition
  • 4. Engage
  • 5. Improve
  • 6. Plan
The ITIL Guiding Principles14%- Guiding Principles
  • 1. Start Where You Are
  • 2. Optimize and Automate
  • 3. Think and Work Holistically
  • 4. Keep It Simple and Practical
  • 5. Collaborate and Promote Visibility
  • 6. Focus on Value
  • 7. Progress Iteratively with Feedback
ITIL Management Practices29%- General Management Practices
  • 1. Supplier Management
  • 2. Continual Improvement
  • 3. Relationship Management
  • 4. Information Security Management
- Service Management Practices
  • 1. Service Desk
  • 2. Monitoring and Event Management
  • 3. Incident Management
  • 4. Service Level Management
  • 5. Change Enablement
  • 6. Problem Management
  • 7. Service Request Management
Key Concepts of Service Management10%- Service Management Concepts
  • 1. Value and Value Co-creation
  • 2. Products and Services
  • 3. Service Relationships
  • 4. Organizations, Service Providers and Consumers

Questions and Answers About ITIL Foundation Certification - IT Service Management

The package includes 325 practice questions for the ITIL-Foundation exam, all with verified answers. The same content is available in three formats, so you can switch freely.

The ITIL-Foundation exam contains 40 questions to complete within 60 minutes minutes. Rehearsing under the same limit on the simulator builds calm, automatic pacing.

The PDF reads on phones, tablets, and computers, and it prints cleanly for candidates who like marking notes on paper. The PC file is an interactive simulator that makes rehearsal engaging. The online file is the updated edition of the PC version: intelligent functions, real-test simulation, and no limit on installation devices. All three carry the same questions and answers.

No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.

  • The Service Value Chain (17%)
  • The ITIL Guiding Principles (14%)
  • Key Concepts of Service Management (10%)

Plan your hours according to each topic's weight.

ITIL-Foundation requires 65% (26/40) to pass, and the official exam fee is USD 680-800 (varies by country and provider). Fixing both numbers early keeps your practice target and your budget on the same page.

Before you buy, our team answers any question about the ITIL Foundation Certification - IT Service Management material, and the free demo lets you test it. After payment, the files reach your email within seconds, updates follow by email whenever the exam changes, and we protect your personal information throughout. Promotions appear on our homepage from time to time, so regular visitors often buy at a better price.

ITIL Foundation Certification - IT Service Management Sample Questions:

Question #1

Which of the following is best definition of IT service management?

  • A. An internal service provider that is embedded within a business unit
  • B. A complete set of all the documentation required to deliver world class services to customers
  • C. Technical implementation of supporting IT infrastructure components
  • D. The implementation and management of quality IT services that meet business needs
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  • A. Service level management
  • B. Availability management
  • C. Change management
  • D. Continual service improvement
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which is the CORRECT list of metrics to support CSI activities?

  • A. Technology, customer and business
  • B. Customer, business and process
  • C. Process, technology and service
  • D. Business, service and technology
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

  • A. Service level management
  • B. Change management
  • C. Event management
  • D. Problem management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which is the correct combination of items that makes up an IT service?

  • A. Information technology, people and processes
  • B. Customers, providers and documents
  • C. People, process and customers
  • D. Information technology, networks and people
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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